Get Connected in Cuba with the Cubacel TUR SIM Card: Everything You Need to Know
Internet access in Cuba is becoming more widely available, with a growing number of public WiFi locations and hotels offering it. However, using your international mobile provider for roaming in Cuba may be expensive. An alternative option is to buy a tourist SIM card in Cuba, which will enable you to access the internet while traveling and at your convenience. Here is a guide to obtaining a tourist SIM in Cuba.
- What is this service?
This service consists on the purchase over the internet of a cuban temporary mobile line that includes: 6GB + 100 Minutes + 100 SMS.
- Who is this service for?
It is designed for tourists who visit the island for a short period of time. For your purchase you need to have a foreign passport.
- How can I buy this service?
You need to create an account in our site: www.suenacuba.com after that go to Menu option Buy CubacelTur SIM Card.
- Can I purchase this offer in a commercial unit of ETECSA?
No. This offer will only be available on our page: www.suenacuba.com
- Can you buy this offer while in Cuba?
Yes. It can be purchased through our page : www.suenacuba.com using credit cards, debit or Paypal account according to the case.
- Once the purchase has been made, where can I pick it up?
You can pick up the card at Terminal 3 of the José Martà airport, at the Infotur stand in Concourse C of the airport, right after passing immigration, or at Varadero Airport at the CubaTur office or in any of the commercial units of ETECSA.
- If I couldn't collect the card at the airport, what can I do?
You can go to an ETECSA business unit to collect it.
- What characteristics must the phone have to be able to use the service?
To use the service, your phone must be unlocked and operate in:
NETWORK
BAND
FREQUENCY
3G
8
900
3G
1
2100
4G
3
1800
To use the Data you must configure the nauta access point on your phone:
Name:
nauta
APN:
nauta
- What can I do if my phone does not allow me to use the service?
If you have any problems with the service, you can call the customer service numbers: 52642266 and 118.
- Is it a promotion or is it a permanent offer?
CubacelTur is a new service that will be permanently available.
- What is the price to obtain the service?
The price is $ 34.99 USD.
- How many services can a customer buy?
There is no limit. The client will be able to acquire the service every time he enters the country, as long as he does not have more than three active lines at the same time.
- Is the line permanent?
No, the line is temporary. It is valid for 30 days from its activation with the call to * 666.
- Once in Cuba, if I no longer want the service, can I cancel it in an ETECSA business unit?
No. If you have not collected your card because you no longer want the service, you must make the claim with us.
- When the basic package is finished, will I be able to recharge or purchase new packages?
Yes, you can purchase additional data packages that are available in our service www.suenacuba.com
- What is the price of the additional packages?
2 GB
$ 10.00
5 GB
$ 20.00
8.5 GB
$ 30.00
12 GB
$ 40.00
- If I buy an additional data package, does it add to what I have left?
Yes, if you have MB available and purchase an additional package, the new Data is added to the existing Data
- If I buy an additional package, can I extend the life cycle of the line?
No. This line is temporary, so it will only be available for 30 days, it cannot be extended even if you buy the additional packages. These will only increase your Data.
- Can I receive national and international calls?
Yes, you can receive national and international calls.
You should be aware that calls received from a national mobile number and international calls will be free of charge; while calls received from a national fixed number will not be free of cost.
- Can I make national and international calls?
Yes. You can make national and international calls as long as you have available minutes.
- If I run out of minutes, can I buy more?
No, you can only purchase additional Data options, not minutes.
- If I ran out of SMS, can I buy more?
No, you can only purchase additional Data options, not SMS.
- What should I do in case of loss or deterioration of the SIM?
In case of loss of the SIM you can request it in any commercial unit of ETECSA, where you can also make the change of it if you require it. In both cases, you must pay according to the current price in the official rate and in the authorized currencies (CUC, CUP).
- Before the line expires, can I transfer the MB, minutes and SMS that I have available?
No. The MB, minutes and SMS that you have cannot be transferred.
- Can I change my phone number?
No, the number change service is not available for this type of offer.
- Can I pass the line to a friend?
No. The line cannot be transfered to another person.
- How can I check the MB that I have? How can I check what time I have left for the line to drop?
Through the query * 222 * 887 # you can know the MB, Minutes and SMS available and the end date of your offer.